Emerging Technologies
Artificial intelligence
AI has great potential to enhance how we work and serve our customers. It can make us faster and more efficient, freeing up our people to focus on improving customer experiences. The combination of great technology and great people is key to how we use AI – leveraging complementary strengths like AI’s processing power alongside expert human judgement. We’re evolving our approach to AI as the technology and understanding develops, always in line with our core principle of acting responsibly and ethically.
AI Ambassador Network
HSBC launched its group-wide Ambassador Network in September 2023. Since then, thousands of employees have signed up to complete training and represent HSBC as an AI Ambassador.
AI Research
HSBC collaborates with universities and research institutes to participate in academic research and drive innovation.
AI @ HSBC Opens in new window
Learn more about AI at HSBC.
Quantum technologies
Quantum technologies represent a groundbreaking approach to information tasks, as they directly leverage the laws of quantum physics. By tapping into quantum phenomena such as superposition and entanglement, these technologies surpass the capabilities of digital systems by a significant margin. The potential impact of quantum computing on the banking industry is immense. It could revolutionise crucial areas like risk analytics, machine learning, financial simulations, derivative pricing, optimisation, and cybersecurity. In pursuit of this cutting-edge technology's possibilities, HSBC is collaborating with other companies, academia, regulators and research laboratories to investigate the potential of this bleeding-edge technology.
‘Q-Day’ Countdown Opens in new window
HSBC's Philip Intallura tells Infosecurity about the emerging quantum threat to the financial sector, and how the bank is working to secure its processes against future quantum threats.
Quantum computers ‘ChatGPT moment’ is coming Opens in new window
The world is on the cusp of a quantum revolution and we must be ready for the opportunities and threats that will bring, says Philip Intallura.
HSBC tests protecting FX trading from quantum computer attacks Opens in new window
HSBC has become the first bank to pioneer quantum protection for AI-powered foreign exchange trading.